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Customer Support Resources

We provide extensive customer support resources for our software. Choose from help documentation, training videos, user manuals, and our Support Center. If you need immediate, guided support, once we have received your support ticket, we’ll contact you to resolve your problem.

Accolent ERP Help Wiki

The Accolent ERP Help Wiki is a searchable database containing help documentation related to software functionality. This is presented as easy to follow how-to articles complete with screenshots. This should be the first place to look if you have a question.

Accolent ERP Support Center

Accolent ERP Support Center is a Cloud-based support ticket system powered by Jira Service Desk. You should already have received an invitation by email from Accolent ERP Support Center asking you to log on and create your password. If you did not receive an email invitation, please contact ADS Solutions. From the Accolent ERP Support Center, you can enter a support ticket or check the status of existing tickets.

Customer Zone

The password-protected Customer Zone provides you with help documentation, training videos, and manuals for Accolent ERP.

Advantage Support Center

The Advantage Support Center will require you to log in using your customer ID and password. The Advantage Support Center password is the password provided you by ADS Solutions. Once logged in to the Advantage Support Center you will be able to enter new support tickets and check on existing support tickets.

Note that the Advantage Support Center is now the same as the Accolent ERP Support Center.

Customer Zone

The password protected Customer Zone provides you with help documentation, training videos, and manuals for Advantage software.


Optimized for wholesale distribution across a number of vertical industries: auto parts, building materials, chemicals, fasteners, food & beverage, industrial, jan/san, restaurant supply and more


Accolent ERP Technology

There are good reasons that cloud-based ERP software is rapidly replacing on-premise business software. Learn why experts predict that 5 years from now on premise systems will be obsolete.


Implementation and Training

Let us show you how our comprehensive implementation and training programs will manage your transition and get you up and running on Accolent ERP quickly and painlessly.


Contact Us 

Contact us if you want  to schedule a demo

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