Field Service Software for Distributors

Accolent ERP provides customizable field service software solutions

Accolent ERP has Partnered with MobileFrame

Accolent ERP delivers field service software through MobileFrame, a leading platform for enterprise mobile apps. Through this platform, data in Accolent ERP can be immediately sync'ed to a mobile app and delivered to remote users’ mobile devices. Data captured on users’ mobile devices will be automatically updated to the Accolent ERP database. If cell phone coverage is not available, these apps can run on an offline cached basis and sync when coverage is available.

Customizable Field Service Software Mobile Apps 

Accolent ERP can deliver field service software mobile apps that enable management of field personnel and remote workforces. We can deliver customized mobile app solutions such as: Services Dispatch, Field Services, Delivery, DSD, Mobile Sales, to meet your business needs. These apps can pull data from your Accolent ERP database, deliver to mobile devices and update the Accolent ERP database with data collected on these mobile devices.

Multiple Field Service Software Solutions

Existing field service software solutions that can be easily customized include:

Services Dispatch

Receive incoming service calls and schedule and dispatch technicians to respond. Allow dispatchers to create, assign and update work orders then deploy them directly to field technicians’ mobile devices. Assign technicians based on availability, proximity, skill-sets, available inventory, customer history or other criteria.

Field Services

Manage field service calls to track technicians’ arrival on site, time on the job, and completion. Allow technicians to record travel time, parts used, labor, etc., and create and email invoices from the mobile device or from Accolent ERP.

Delivery

Manage your fleet of delivery trucks and facilitate route-based deliveries. Track locations and disposition of your delivery trucks, monitor deliveries in progress, send delivery route directions and re-routing changes directly to drivers' mobile devices. Generate proof of delivery using signature capture, GPS coordinates and photos.

Mobile Field Sales

Enable salespersons to enter prospects, update customers’ records, take customers’ orders on mobile devices from the field. Deliver real-time inventory, pricing, and delivery information from the customer’s premises. Enter orders and release them to fulfillment while still with the customer.

Industries

Optimized for wholesale distribution across a number of vertical industries: auto parts, building materials, chemicals, fasteners, food & beverage, industrial, jan/san, restaurant supply and more

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Accolent ERP Technology

There are good reasons that cloud-based ERP software is rapidly replacing on-premise business software. Learn why experts predict that 5 years from now on premise systems will be obsolete.

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Implementation and Training

Let us show you how our comprehensive implementation and training programs will manage your transition and get you up and running on Accolent ERP quickly and painlessly.

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Accolent ERP Delivers Full Field Service Software Functionality

Using Accolent ERP, distributors can take full control of all their field service and delivery needs:

  • Manage remote workforces and enable delivery of field services
  • Manage incoming services calls, manage calendars, and set appointments
  • Assign service calls based on technicians' availability, proximity, skill-sets, available inventory and parts, customer history or other criteria
  • Dispatch technicians to customer locations
  • Track technicians en route, arrival on site, time on job, usage of parts from inventory, etc.
  • Prepare and deliver invoices and take payments for services calls
  • Schedule deliveries and obtain electronic proof of delivery
  • Enable DSD (direct-to-store) and truck-based remote sales models
  • Enable remote salespersons to enter prospect records, update customer records and take orders on mobile devices
  • Automatic caching of data if out of cell phone coverage and sending when in range of cell towers

Contact Us to Learn About Our Field Service Software Solutions

Contact us to show you what Accolent ERP can do for you.

Take control of all of your field service and remote workforce management solutions on a single platform.

Contact us About Field Service Software