Accolent ERP provides field service management software
Accolent ERP Field Service Management Software
Accolent ERP provides field service management software that helps distributors manage service calls, mobile technicians, delivery fleets, remote sales teams, and field-based inventory from one integrated ERP platform.
With Accolent ERP, dispatchers can schedule work orders, assign technicians, update service details, and send job information directly to mobile devices. Field personnel can record labor, travel time, parts used, signatures, photos, GPS details, and other job information from the field. Updates are automatically synchronized with Accolent ERP, helping your office, warehouse, sales, service, and accounting teams work from the same real-time data.
When cellular coverage is unavailable, supported mobile apps can operate using cached offline data and sync when coverage returns.
Field Service Dispatch
Accolent ERP helps distributors receive service requests, create work orders, and dispatch technicians quickly and accurately. Dispatchers can:
- Create, assign, and update work orders
- Send jobs directly to technicians’ mobile devices
- Schedule service calls based on availability, location, skill set, inventory, customer history, or other criteria
- Monitor job status from dispatch through completion
- Improve communication between office staff and field technicians
Field Service Technician Management
Accolent ERP gives technicians the mobile tools they need to complete service calls efficiently. Technicians can:
- View assigned work orders from a mobile device
- Track arrival time, travel time, labor time, and job completion
- Record parts and materials used
- Capture job notes, photos, GPS details, and customer signatures
- Create and email invoices from the field or from Accolent ERP
- Sync completed job information back to the main ERP database
Delivery and Proof of Delivery
Accolent ERP also supports delivery management for distributors that operate their own delivery fleet. Your team can:
- Manage route-based deliveries
- Track delivery trucks and delivery status
- Send directions and route updates to drivers’ mobile devices
- Capture electronic proof of delivery
- Record customer signatures, GPS coordinates, and photos
- Improve visibility into deliveries in progress
Mobile Sales and Remote Order Entry
Accolent ERP supports mobile sales teams working from customer locations, trade counters, showrooms, routes, or territories. Sales representatives can:
- Enter new prospects
- Update customer records
- View real-time inventory, pricing, and delivery information
- Take orders from a mobile device
- Release orders to fulfillment while still with the customer
- Support direct-to-store delivery and truck-based sales models
Industries
Optimized for wholesale distribution across a number of vertical industries: auto parts, building materials, chemicals, fasteners, food & beverage, industrial, jan/san, restaurant supply and more
Accolent ERP Technology
There are good reasons that cloud-based ERP software is rapidly replacing on-premise business software. Learn why experts predict that 5 years from now on premise systems will be obsolete.
Implementation and Training
Let us show you how our comprehensive implementation and training programs will manage your transition and get you up and running on Accolent ERP quickly and painlessly.
Complete Field Service Management in One ERP Platform
Accolent ERP helps distributors manage field service, deliveries, mobile sales, inventory, invoicing, and accounting in one connected system. With Accolent ERP field service management software, you can:
- Manage remote workforces
- Schedule service calls and appointments
- Dispatch technicians to customer locations
- Assign jobs based on technician availability, skills, proximity, inventory, or customer history
- Track technicians en route and on site
- Record labor, travel time, and parts used
- Prepare invoices and accept payments for service calls
- Schedule deliveries and capture proof of delivery
- Support mobile sales and DSD operations
- Sync field data automatically with Accolent ERP
Contact Us About Field Service Management Software
Take control of your field service operations, mobile workforce, deliveries, and remote sales processes with Accolent ERP.
Contact us to learn how Accolent ERP field service management software can help your distribution business improve service, increase visibility, and operate more efficiently.
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Frequently Asked Question (FAQs)
What is field service management software?
Field service management software helps companies schedule, dispatch, track, and manage employees who perform work away from the office, such as technicians, drivers, installers, and mobile sales teams.
How does Accolent ERP support field service management?
Accolent ERP supports service dispatch, technician tracking, mobile work orders, parts usage, invoicing, delivery management, proof of delivery, and remote sales from one integrated ERP platform.
Can technicians use Accolent ERP in the field?
Yes. Technicians can receive work orders, update job status, record time, enter parts used, capture signatures and photos, and sync job information back to Accolent ERP.
Does Accolent ERP support offline mobile use?
Yes. Supported mobile apps can cache data when cellular service is unavailable and sync updates when coverage returns.
Can Accolent ERP manage deliveries as well as service calls?
Yes. Accolent ERP supports route-based deliveries, truck tracking, delivery updates, electronic proof of delivery, signature capture, GPS coordinates, and photos.